Shipping Information

  • Processing Time: Orders placed on ukrop-art.com are processed and dispatched within 5 business days from the date of purchase. Please note that processing times may vary based on the complexity of the order and the availability of the products.
  • Shipping Methods: We offer a range of shipping options to cater to your needs. During checkout, you can choose from standard, expedited, or express shipping. The availability of these options may vary depending on your location.
  • Shipping Costs: Shipping costs are calculated based on the weight of your order, the shipping method selected, and your delivery address. The total shipping cost will be displayed during the checkout process before you confirm your purchase.
  • Delivery Times: Delivery times vary depending on the shipping method chosen and your location. Estimated delivery times will be provided during the checkout process. Please note that these are approximate and may be subject to unexpected delays, such as customs processing.
  • International Shipping: UKROP proudly serves customers globally. International shipping is available, and additional customs duties or taxes may apply depending on your country’s regulations. Customers are responsible for any customs fees incurred.

Returns & Exchanges

Return Policy:

We want you to be delighted with your purchase from UKROP. If, for any reason, you are not satisfied, please contact our customer support within 10 days of receiving your order. To be eligible for a return, items must be in their original condition, unused, and in the original packaging.

How to Initiate a Return:

  1. Contact our customer support team at [email protected] to initiate the return process.
  2. Clearly state the reason for the return and provide your order number.
  3. Our customer support team will guide you through the return process, including any necessary shipping instructions.
  • Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product. In such cases, we will provide a prepaid shipping label.
  • Refund or Exchange: Upon receiving and inspecting the returned items, we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped promptly. Please allow 10 business days for the refund to reflect in your account.
  • Non-Returnable Items: Certain items, such as personalized or customized products, are non-returnable unless they are defective or damaged upon receipt. Please check the product description for details on return eligibility.

For any further assistance or inquiries regarding shipping and returns, please contact our customer support team at [email protected]. Your satisfaction is our priority, and we are here to ensure a smooth and enjoyable shopping experience at UKROP.